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Order Fulfillment and Shipping Information

Delivery Timeframes:

  • Domestic Orders: Following production, domestic packages typically arrive within 5-8 business days from our Miami facility.
  • International Orders: International delivery times vary but generally range up to 20 business days.
    Shipping Costs:
  • Domestic Shipping: For domestic US customers, standard shipping is complimentary.
  • International Shipping: International shipping costs are destination-specific. Please utilize the shipping calculator during checkout for an accurate quote.


Destination Modifications:
Unfortunately, changing the shipping destination from domestic to international (or vice versa) after order placement is not permitted.


Currency Notes:

  • All website prices are listed in USD. However, your credit card will be charged in your local currency upon transaction completion.

Refund/Replacement Policy

Replacement Eligibility:

  • Replacements are provided for:
    • Items arriving damaged/broken or soiled withing the 48 hours of delivery
    • Parcels lost in transit.
  • Customer-initiated returns due to change of mind are not accepted.


Disclaimer:

  • Power Honey for You is not liable for lost or misrouted parcels.
  • Please verify order information before submitting to avoid delivery issues. International orders require phone numbers.

 

Incorrect Address:

  • We are not responsible for returned packages due to incorrect customer-provided addresses.
  • Repackaging and reshipping incur additional costs (up to half the order value).
  • Contact us immediately upon realizing an address error.


Cancellation Policy:

  • Order cancellations are accepted within 12 hours of placement.
  • Email us, stating the cancellation reason, within 12 hours.
  • Cancellations outside of the 12-hour window or due to standard shipping reasons are not permitted.
  • Refunds are processed within 24-48 hours, reflecting in your account within 2-5 business days.

 

Returns:

  • Do not return purchases directly to the manufacturer.
  • Contact us within 48 hours of order receipt for replacements or refunds.
  • Email us stating your concern and attach photos of the item(s), size tag, and original packaging.
  • Power Honey for you reserves the right to deny replacements or refunds if the criteria are not met.


Missing Refunds:

  • If a refund is not received after 5 business days, contact your bank or credit card company.
  • If necessary, submit a support ticket on our website.